IT SystemWorks
     Your one-stop IT shop


Our Staff Contact Us What to Expect

Neicole Crepeau
Senior Technical Writer and Website Designer


Neicole has over 20 years of experience in the software industry, including thirteen at Microsoft Corporation. She worked on the Microsoft Project and Microsoft Office teams, doing everything from writing online help to conducting usability tests.

Prior to Microsoft, Neicole worked primarily for small businesses, wearing many hats, and is familiar with the challenges of working in a small business environment.

Neicole's experience includes:

Usability Assessment

  • Designing and conducting usability tests on websites and software
  • Performing cognitive walkthroughs
  • Conducting out-of-box and other on-site usability tests
  • Assessing the usability of sites and software interfaces

Website and UI Design

  • Performing user-centered design analysis to determine UI/site requirements
  • Building both product (HTML/VB) and paper prototypes
  • Performing card sorts and other informal methods to analyze user needs
  • Specifying and designing software/website workflow and UI

Technical Writing

  • Producing online Help with Microsoft Window's HTML Help
  • Writing technical manuals
  • Creating tutorials, reference manuals/help, and unique assistance solutions

You can view and print Neicole's full resume here

More bios:

     Keith Parker
     (President of IT SystemWorks and resident IT expert)

     Dave Parker
     (Development Director and experienced project manager)

     Sean Maher
     (IT consultant and web site designer)



Why Go with IT SystemWorks?

As a small company, we work harder to earn and keep your business.

We excel at assessing your real business needs. If we think an off-the-shelf solution will meet your needs better, we'll tell you so!

We can and will meet your deadlines, even if it means working 24 hours a day.

We offer deep and broad experience in IT systems and deployment; project and team management experience; solid and well-tested processes; and an attention to detail—all things you want in the systems your business relies on!

Our Staff
Contact Us
What to Expect

  Services we offer

We're a full-service shop, including:

  • Installation
  • Preemptive maintenance
  • Security assessment
  • Virus and spyware eradication
  • Hosting
  • Exchange mail service
  • Web site development
  • Application and Office development
  • Systems and software troubleshooting